Disgusting behaviour and service

Good afternoon

I hope this email finds you well.

I am writing this email to to express how dissatisfied I am with the service I received from Vodacom Greenstone, in my partner and I took contracts from Vodacom and on the day of application we were assisted by a lady by the name of Valencia.

On the day my partner raised his concerns about the price increase of the contracts as we have seen a lot of people complaining on social media , Valencia specifically said that there will be no increases on the contracts unless we decide to add other things to the contract. As they were talking my partner called me to speak to her over the phone as I was not there and also needed clarification regarding the increases and she said to me that there are no increases on the contract of which we believed her as she is a representative of Vodacom after all and we were assured by her.

To our surprise hardly even 6 months later we receive an sms alerting us of the price increase so we decided to go back to the store to get clarity and we spoke to her about it, she said that she doesn’t have control over the price increase and so on which I understand, however my issue regarding this is that she **** about this in order for us to take the contract, had we known about the increase we probably would have went a different route instead of taking the contract.

The price increase will take place and I totally understand but the lack of accountability from her is quite disturbing given the fact that we spoke to her about this and the fact that she had no care in the work and rude is quite revolting.

As I kept trying to get clarity she said she will not entertain me and that we can speak to the manager the following day and walked out on us while we were on the table speaking to her as customers it’s very disrespectful and rude.

I was very calm until she did that and told me she doesn’t understand why I am pressed as I am not even the customer. I am using one of the phones right now and as my husband is the contract holder I am very much the customer because I’m using the phone and I make payments and using a Vodacom number that you provided to us.

I am disgusted with the service and all we needed was for her to acknowledge her mistakes instead of being rude to us , it’s always the case once you have given people contract you no longer care about them you can just lie in order for the store to get a sale and it’s okay because the store is benefiting and not worried about the customers who are paying. I’m beyond disgusted and can’t wait for this contract to end. Mind you we have taken a contract with Vodacom before and there were no increases, things change and it’s okay but we don’t expect you people to lie to us in order to obtain a sale.