SJ
Sue J

1 reviews | Active since Jul 2015

12 Nov 2024, 11:30

DISGUSTING BEHAVIOUR

I have had my Vodacom fibre contract for just over 2 years now, no issues. HOWEVER, we moved and I had to apply for a brand new contract which I was told by a sales consultant. No issues! NOW I have been debited R900 for my old fibre contract (cool, 30 days notice), AND I have received a statement for R1500 for heaven knows what all. New routers etc, while we never got any new items as we already had them from the old contract. I explicitly asked the sales lady what amount I will be debited and she said the R600-odd. I NEVER AGREED TO R1500 and I WILL NOT be paying it either. Vodacom can go look for that money else where, but they aren't getting it from me. I've sent an email regarding the matter, and in over a week I have had absolutely NO FEEDBACK. If Vodacom has an issue with that, I will remove the infrastructure from my property and leave it on the sidewalk. Easy peasy lemon squeezy!

0
Replies (2)
Vodacom
Vodacom's reply12 Nov 2024, 12:26
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 
SJ
Sue J's update18 Nov 2024, 13:40
Reviewer Update
@Vodacom Surprise surprise, I have not been contacted yet! Useless lot you are!!!!!