Disgusting behaviour

On Monday 22 February I called Vodacom to get clarification on my account and how to cancel the contract. Apart from being put on hold for 30 min and transferred from pillar to post, I spoke to Robyn who sounded very agitated. She explained and when i needed more clarity she then got angry and asked me what more do i want from her because she explained everything to me. I made her aware that she cant address me in such manner because i'll report her, she then said i must go ahead and provided her full name and surname. The purpose of this complain is not to get justice from bad service I received from Vodacom but to make the companies and South Africa aware of how poor customer service has negative impact on company's profit and our economy. And leads to loss of current and potential customers. Vodacom should invest on its employees to improve their customer service skills before beginning with assessing them for promotions into supervisory levels or higher. Robyn isn't aware how word of mouth marketing can affect the very same company that puts bread on her table. As I'm writing this complaint the matter is still not resolved. Money gets deducted from my account and when on prepai