Disgusting attitude and business!

How are you conducting business like this, why do I need to play middle man between service provider and courier?

This is the 2and day now that I am waiting for delivery for my upgrade, 2 consultants now have stated that I can get someone else to sign on my behalf as long as they have a letter stating so.

Here's the kicker, Ram Couriers refuse to allow anybody else to sign for the package.I can stand on my head and whistle out of my rear end and they still won't allow it.

Ram blames Vodacom and Vodacom keeps referring me to another department like the unwanted step child. Why must I sit on hold for 20 minutes before someone competent can actually give me an answer.

It is completely unfair and unprofessional for the customer to have to be blamed for the inadequacies of the businesses.