CV
Clive V

1 reviews | Active since Mar 2009

26 May 2015, 09:09

Disgusting attitude

My mother had a problem with Whatsapp, in that it was not connecting.<br> As she lives in Durban and I in Johannesburg, although I realize it is a simple solution she was not able to rectify it.<br> I told her to pop into any cellular shop and they would be able to sort it out within a few minutes.<br> As she is with Vodacom she popped into the Vodashop near her, on the 3rd floor, in Musgrave Centre.<br> She was told that the technician had to sort out the problem, which if the sales staff could not, which is strange in itself, makes sense.<br> She waited over 10 minutes for the technician, who was I presume busy, to come out who then told her it would cost R40.00.<br> She contacted me and I told her it was ridiculous, as it was a quick adjustment, and to go to the one downstairs. This she did.<br> They took about 3 minutes to sort it out for free.<br> Which Vodashop do you think she and her friends and acquaintances will go to in future?<br>

0
Replies (1)
Vodacom
Vodacom's reply30 May 2015, 07:59
Official
Hello clivev,

We are currently investigating this matter and will update you regarding.

Please accept our sincere apology for any inconvenience caused.

Kind regards
Vodacom Consumer Websites

Best regards,