DISGUSTING & APPALLING SERVICE & CUSTOMER CARE!

For the last several weeks I have been dealing with Vodacom Customer Care & Cancellations departments to try rectify an issue with my video data ticket which was not working as assured by the consultant. After being sent from one person to the next, always being assured I would receive a call within 24/48hrs, I had to call back on more than 1 occasions. On one of these occasions, I was advised by the consultant that he was unable to assist and I would need to contact a 0861 telephone number for assistance. I did as advised and was on the phone with another person for 16min but still with no solution to the issue. Again, was advised that I would be contacted with feedback within 24/48 hours. 4 days later, I finally received a call from the cancellations department, however it was not to provide any feedback but rather again to ask what the issue was. A call had to be logged once again and again promised I would receive feedback within 24/48hrs. The following day, i received text msgs to say that the issue had been resolved and an apology - NOT EVEN A COURTESY CALL. Grateful but not satisfied with the service received. Then, on further investigation, I noticed that the 16min phone call I was advised to make had been deducted off my contracted minutes! I made another call, this time to the Customer Care department to inquire and ask for clarity on the matter. How can you deduct/charge me for a phone call I was advised to make by a Vodacom consultant, who could not help me, yet 1 of his colleagues (same department - cancellations) was able to do so a few days later. I was informed by a Team Leader at Customer Care that they would have to investigate the matter and get in touch with the cancellations department as they only deal with Customer Care issues and have procedures to follow. The lady also assured me I would get feedback within 24 hrs and I'm still waiting. SO WHAT THEN IS CUSTOMER CARE????? I am absolutely disgusted with the service I received from Vodacom. I will NEVER recommend VODACOM to any of my clients or anyone in general and as soon as my contract ends, you can be sure that I will be cancelling my contractsand find another company that DOES actually CARE for their customers and not just treat them as a telephone number! VODACOM, I'M DONE WITH YOU!!!