1 reviews | Active since Mar 2012
Disgusting and Shocking Service - Lost number instead of new contract
I was serviced by the Smaller Vodacom store in Greenstone Mall by Sello on the 30 Nov and finalised on the 1st Dec 23 . I asked him for the R199 black Friday data special. He confirmed it works in any device. He requested I go to my existing service provider and cancel my contract. He then completed and ported my number to Vodacom.
He completed the deal and said it will connect in 15min. Thereafter a lady walked past when she saw me saying it's still not connected and said it takes 1-2 hrs. After waiting that long he then started testing the phone and removed the SIM. After several hours I returned to the store saying I'm still not connected. He then did a sim swop and said it will resolve the issue by 8pm. The next day I sent a message asking him to speak to the manager for assistance as I have no connectivity. He rep**** noted. Me not knowing what he means asked him to advise what steps his going to take. His response did you test the SIM. Upon asking him for a person to escalate the matter his next response was "it seems the package you took does not work in a phone, and I will have to cancel the contract" He refused to give me the manager details I had to make another trip to the store to speak to the manager Khulu on Sat 2nd Dec I am not happy that Sello requested me to cancel my existing contract and lose over 150gigs, have no connectivity the weekend, spend hours back and forth with no service delivery on the new contract. He just sent a message to say I have to cancel your contract with no apology or the decency to make right what he messed up. I called the call centre and spoke to Sisipho vuntu on 4 Dec at 10.am she said she will cancel the contract as I was misinformed and the Store or someone will make good and assist me further.
After returning to the store for the 4th time to resolve this on Sat 2nd the store manager Khulu said he will get back to me today. I have no update from him. Khulu the store manager is aloof and *********** in my opinion hence the staff are also. It gets worse I'm now told by the call centre my number is on record but it's no longer registered and lost! When I send a please call me another number *** comes up. I want this contract reinstated to work on my phone with the contract I took out for 150gig that was cancelled. This is Vodacom mess and I have been through hell and back to get this resolved with numerous phone calls, time, and trips back and forth. I want this resolved urgently to put me back to the same situation before this nightmare!
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
I asked him about my number that was ported and SIM swopped and still not recovered. He said his going out I can speak to Cheryl in the store. I make yet another trip to the store only to be told she is on lunch. No message or call to try and get hold of me despite saying I am having issues as my main number is no longer
Can the manager or someone with authority in the interim restore my main number and resolve my contract issue or pay me for the loss. How much longer will this take from the 1 Dec, with no contract or no number restored, surely this is not a complex issue!
I asked him about my number that was ported and SIM swopped and still not recovered. He said his going out I can speak to Cheryl in the store. I make yet another trip to the store only to be told she is on lunch. No message or call to try and get hold of me despite saying I am having issues as my main number is no longer
Can the manager or someone with authority in the interim restore my main number and resolve my contract issue or pay me for the loss. How much longer will this take from the 1 Dec, with no contract or no number restored, surely this is not a complex issue!
Vodacom misinforms me, cancels the contract and leaves me with no connectivity for days. After all the loss and inconvenience I have suffered. We'd 6th Dec after following up, I'm told that there is nothing Vodacom can do to help to put me in the same position prior to their mess up
.
As a new customer you have caused me a lot of loss and have refused to make right on anything. So in essence I carry the loss, paid for a sim, had a non existent contract for 3 days, made numerous trips back and forth to the store, phone calls, only to be told there is nothing they can do.
The store has zero skills of diffusing a situation in a professional way and in fact Cheryl and Sello excaberbated it and added fuel to fire. I don't complain often but this is beyond my tolerance levels when it comes to no connection or cell phone number.
Moreover my primary number linked to my banking is disconnected from the network and yet to be recovered.
This is totally unacceptable!
They would not even give me a free router to resolve their mess or reimburse me for the loss of my existing gigs that was cancelled.
They sure add insult to injury and have the nerve to debit my account!
Can someone please sort this out
Vodacom misinforms me, cancels the contract and leaves me with no connectivity for days. After all the loss and inconvenience I have suffered. We'd 6th Dec after following up, I'm told that there is nothing Vodacom can do to help to put me in the same position prior to their mess up
.
As a new customer you have caused me a lot of loss and have refused to make right on anything. So in essence I carry the loss, paid for a sim, had a non existent contract for 3 days, made numerous trips back and forth to the store, phone calls, only to be told there is nothing they can do.
The store has zero skills of diffusing a situation in a professional way and in fact Cheryl and Sello excaberbated it and added fuel to fire. I don't complain often but this is beyond my tolerance levels when it comes to no connection or cell phone number.
Moreover my primary number linked to my banking is disconnected from the network and yet to be recovered.
This is totally unacceptable!
They would not even give me a free router to resolve their mess or reimburse me for the loss of my existing gigs that was cancelled.
They sure add insult to injury and have the nerve to debit my account!
Can someone please sort this out
Ironically the bigger Vodacom is superb.
I escalated this myself to the area Manager Andrew Alison. What do you know he didn't acknowledge or reply in any shape, way or form. Wendy knowler must know about you. It's not surprising the service when things get botched up in this store is nothing short of shocking because it stems right from the top!
Disgusting Area Manager !
Ironically the bigger Vodacom is superb.
I escalated this myself to the area Manager Andrew Alison. What do you know he didn't acknowledge or reply in any shape, way or form. Wendy knowler must know about you. It's not surprising the service when things get botched up in this store is nothing short of shocking because it stems right from the top!
Disgusting Area Manager !