CS
Collin S

1 reviews | Active since Jul 2015

31 Dec 2019, 02:05

Disgusting and shameful!!

This service provider has become quite loathsome overtime. They are currently running a promo called "shakeupsummer" where they supposedly gave me free data of which is I could use within a given time. So they I go the gullible fool I am and I switch on my data to use only to find out vodacom was using my own data that I bought. Right up until their "gifted" data expired. So I've been pretty much ******** into suing my own data under the guise of a rewarded bundle. Shocking. Tried calling into the callcentre but the phone was dropped as it was picked up after a lengthy wait on the call queue. Disgusting! Should be ashamed! Probably shame on me for falling for any of their useless promos.

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Replies (1)
Vodacom
Vodacom's reply31 Dec 2019, 07:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team