DISGUSTING and POOREST SERVICE EVER IN MY LIFE

Today I visited Vodacom shop king Williams town. MetLife Mall. And I was stunned shocked with experience of the lady there. I went to do sim swap . And when I arrived there they were busy with other customers and I sat and waited for my turn. When I was called to be helped the lady looked at me in a way that she saw a Ghost and she asked me how can she help me . She was standing and while I was sitting there and she was standing I saw a pen next to her I asked her can I borrow your pen may be she didnt hear me ,however before she answer I took the pen and start to write the phone number but the lady attacked me and grabbed the pen from me like I am a ***** who was traying to steel the pen , I was shocked and asked her how could you do like that but she started to shout me and arguing with me . I asked her why you behaving like this but she answered why I took her pen and keep on screaming at me . I felt so bad that I felt so bad . I kept my calm dodnt shout her or say any bad words . But came out and left. THIS IS DISGUSTING AND POOREST SERVUCE ever I received from a store representative Like VODACOM. I am.not sure if they are treating there customers like this always . One more thing I came outside and put my I.d on the chair they had outside and forgotten my I.d book amd went away which I came back later and they kept inside for me. When I went to ask the lady stsrt to scream agin and saying things a perosn cant say to a client . I left because I didnt wanna argue with her . I asked the staff for her name but nobody wanted to tell me neither the was any manager or supervisor.