Disgusting and most unprofessional inefficient service from call agents

I made an arrangement on 30/12/2024 as was aware my acc was in arrears been the following I pay R100 immediately which I proceeded to pay and from Jan onwards R200 per month with Collections until End of March and was advised to call back in this month to continue with payment arrangement . I called Collections today and spoke to Thandazile Ndawonde and she stated that I had broken my arrangement and my line was suspensed and no arrangement is in place. My line is now blocked from receiving any incoming calls through the inefficiency of Vodacom call agents . I spoke to Siya on 30 December Jakes and Motlatsi and Makhanai on this day at the Collectiosn Department and eventually made this arragnement of R100 to pay on same day and RF200 thereafter monthly. I am a pensioner and am in as very awkward position now on not been able to receive any incoming calls due to my arrangement not been loaded on the system I have record of times and numbers on this date to Collections and would like the calls pulled so it can be referred to as evidence of my arrangement . Am very disgusted at the pathetic and clearly not caring attitude of these agents as I am now in a very disadvantaged position . I want these calls pulled as evidence of my arfrangement and why it was not noted on the system