Disgusting and misleading company

When you say you will do things make sure you fulfill to your promises it’s been two weeks waiting for feedback no one is willing to take accountability for the your agents mistake but I’m not surprised how on earth you tell a paying customer that you are going to send their details to a supervisor who is on study leave of which in that you don’t know when one should expect a call back just to avoid a transfer I was puzzled that such a big company like Vodacom has one supervisor who happens to be on study leave and as for Smagaliso Yiko that’s if that’s your real name I’m still waiting for a call back after 10mins it’s now been 24 hours