Disgusting and completely unacceptable service

I am atterly disgusted at the service received from Vodacom. Last week i did an upgrade online, which when completing the upgrade, it was stated that there is stock of the iphone. Then a day later i get an sms and call that there is no stock, i then accepted this and send feedback that Vodacom needs to update their system not to fustrate clients. Yesterday, i contacted RAM to change my address ad arrange for my son to sign for my package and was advised, i need to contact Vodacom to arrange this. I then contacted Vodacom and arranged this with an agent, i unfortunately did not take his name down. This morning i get an sms from RAM that my parcel is out for delivery to the old address, i then contact RAM and was advised they received no communication from Vodacom. I then contact Vodacom and spoke to a Bernice who was completely rude, unhelpful and very condensending. She told me Vodacom doesnt do 3rd party deliveries anymore which i am very sure i saw this option online when ordering, that she doesnt know who i spoke to and that if i want to complain i need to speak to the online department. Then i had to call the online department and again was now being told, no 3rd part deliveries and the person i spoke to was lying to me??????? I am completely disguted and cannot believe this is the kind of service you offer your clients, and this is not for a cheap phone. Knowing how much i will be paying monthly and having this king of service is completely shocking. I have referred people to Vodacom and was a proud brand ambassodor but now i am completed shocked that this is the kind of service you offer once you have someones business. I want my parcel delivered today!!!! to the address i updated yesterday and have my son sign for it, this is completely unacceptable