DISGUSTING AND A COMPLETE WASTE OF MONEY

I am so saddened at the horrible level of service I have experienced from Vodacom and this in such a short period of time. I signed up for a new contract in February 2025. Within the first few days of receiving my iPhone I experienced issues with the device and took it back to the store. I was advised that the device needs to be sent in to the repairs Centre. I was very dissatisfied and complained immediately because I literally took the contract out 2 days before and in my experience the store wasn't supposed to send the device anywhere but change it because it was such a short period. I was told that this is not how it works and they must send it in. After another few days I still had no feedback on this phone that was now sent in and after checking with the store I was advised I must call to check the progress. I called the repair centre and was advised they approved and OBF and I can go to store in order to get a new device. I went to store a little later that day only to be told "the store has not been credited yet". I got upset and advise them that this is not what was told to me. In anycase I eventually got the new device. A month later there it all started again - this now being March 2025. I contacted the store and advised of the situation they advised I need the box in order to book it in. Got the box of the phone and took the phone in only to find I was advised incorrectly again and that I wasted time because the box wasn't needed. Anyway the device was booked in and with me already being upset I just left the store. Can you believe it is now three weeks later with this phone being at the repairs Centre and each time I called the repair centre in this three weeks I got a different story of what needed to be fixed on the device. Yesterday (13/05) I went to store again and told them I dont want this contract anymore because what am I paying for. I have not used this phone that I am apparently paying for. The regional manager Mr Matome was contacted and you know what his response was "device is being sent back to the customer who was contacted and everything was explained and the customer is happy". That is utter BS because how can I be happy with a cut and join? No man guys please don't use Vodacom. They are pathetic because they want us to pay bit cant help when Sh%# hits the fan. Disgusting honestly and it is a lot of money I now wasted.