Disgusting aftersales service

Vodacom your services at Fourways mall tge sop next to Legit are beyond appalling. I came for a sim swap on Monday and today is Thursday and it still has not gone through. I called customer care on Tuesday they told me the agent Hilton had not pressed submit. I called Hilton the Wednesday and he assued me that it would be fixed but it was not. He had assured me that if it did not go through i should call him. He was not there and another agent took the call and attended to me but notthing happened. Now im in the shop voicing my concerns and Themba the agent is saying its not his problem because he was not the original agent. Really vodacom where is your after sales service. Im a loyal customer but if this is the attitude over small things...what about the big things. Only to be given another excuse now that the department that does the submission will only open tomorrow. This is disgusting service...just disgusting