Disgusting after care service from Vodacom

Absolutely disgusting service from Vodacom! So I received a sales call for a device i do not even require and decided to take it. I got told it will be delivered. The delivery messed up the first day with incorrect address, got called back and thereafter promised next day delivery. Next day I got called to confirm address which I did and was then silence from there. I called in to find out what happened and got told that it was unsuccessful cause I was not at the office. Which was an absolute lie!!! Not only did I not get any calls, the delivery address is an office with reception that would call me if they actually arrived!!!! I called Vodacom to enquire but they apparently can do nothing about it! Not only will this take long but they take zero accountability for the disgusting service! The agent was rude and unhelpful as well and said she cannot answer for something she did not do! Am I dealing with children or an actual service provider! The delivery service is a service that Vodacom uses not that I chose so why must I be liable for the incompetence? Furthermore they can do nothing to even fix the matter! Except you keep getting transferred from pillar to post explaining the situation over and over again!

Fix your service levels cause they are pathetic! Even using more professional words would calm a person instead of make matters worse!!!!

Makes you wonder, are they only nice to make sales and don’t care about anything thereafter?