CE
Claire E

1 reviews | Active since Aug 2014

25 Jan 2017, 15:24

Disgusting Account Management Service & Client Liason

<p>Firstly my 3G modems contract expired in June 2016. Which i ended up paying for nothing. Paid my vodacom account for my outstanding arreas as i was unemployed and busy with a CCMA case.</p> <p> </p> <p>Then i asked only for my wifi to be reconnected not the 3g as the contract expired. But Vodacom only canceled my contract on the 3rd of Dec 2016 for the 3g,. Not to mention i canceled this contract via email, letters and phoning Vodacom since September 2016.</p> <p> </p> <p>Then phoning vodacom this year i have rude accounts supervisors and managers who dont even know what they doing. And only give a name as a reference number. As mapile did and the racial connotations she threw towards me.</p> <p> </p> <p>Sipho & katelego were the only ones willing to help and reconfirmed if i cancelled via phone or letter i shouldnt be liable for any outstanding fees. I have been trying to sort this out till to date no response from VODACOM AND THERE PATHETIC USELESS ACCOUNTS DEPARTMENT . who has no idea what they doing</p> <p> </p> <p> </p> <p>As per previous mails im only liable for my wifi not the 3g as i have canceled it and the contract expire. I have asked for my account to be a amended and no response</p> <p> </p> <p>VODACOM IS ALSO CLEVER EVERY TIME YOU ASK FOR A SERVICE REQUEST. EACH TIME YOU DO THIS THE ONE BEFORE GETS CANCELED. </p> <p> </p> <p> </p> <p>SO IM GIVING YOU 24 HOURS TO CONTACT ME</p>

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Replies (1)
Vodacom
Vodacom's reply25 Jan 2017, 15:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team