Disgusting

My Fibre has been down since last week Monday. Have contacted Vodacom numerous times. Still without service. Cannot speak to anyone higher than the call centre. Vodacom switchboard does not direct your calls and then they stop answering or just dropping your call. If I did not pay my account they would be very quick to cut my service but yet they are so slack in attending to your complaint. It has been the most frustrating and useless service I have ever received. Keep getting messages at 01.00 in the morning saying tour complaint has been escalated and that is as far as it has gone. Absolutely disgusting service I have ever received. The rating I give Vodacom is minus 100. THE WORST CUSTOMER SERVICE I HAVE EVER RECEIVED