DISGUSTING

Vodacom is the most unprofessional ever. I just opened a new account 2 days ago online. After speaking to sales consultant, and after everything was approved, Sibongile Lidwaba phoned me to confirm my terms and conditions with me. It was also mentioned that the call was recorded. She said on recording that my phone will be delivered on 12 June 2019 - Wednesday, and that I need to make sure that I am at the office to take delivery of my new phone. She also said i must have proof of residence and my GREEN ID book. I said 100% I will be at the office. I am a sales rep for a BIG company, and time is money . I canceled all my clients for today to make sure I am at the office to collect my phone, like Sibongile Lidwaba asked me to do. Something told me that I should phone Vodacom just to make sure everything is in order for the delivery of my phone. And guess what, IT WAS NOT. After being transferred between 6 different people at different departments, no one could assist me. No one knew who read me my terms and conditions. My problem is, I live in a world where my time is my money, and because i canceled meetings today in order to collect my phone, i lost money. I MIGHT get my phone tomorrow like Tshipiso in sales department said, but RAM will phone me before they deliver. So no one is sure what is going on, and Vodacom think it is OK to arrange wrong times with clients and cost them money. I have to cancel more meetings for tomorrow in order to WAIT at the office with the hopes that my phone will get delivered tomorrow. If i could go without a phone this would have been no issue to wait for a phone, but I use my phone most of the day, and the longer I am without my phone the more money i loose. For the lady Sibongile Lidwaba who is costing me money, its just another day at the office. And this is now MY problem. However I am the client and Sibongile Ledwaba work for Vodacom, I am the one who needs to take the knock. THIS IS PATHETIC. I work with clients everyday of my life. And this is NO WAY to treat a client that have been a loyal paying client for 5 plus years. And to top it off, this is a NEW contract and already have problems. I am beyond upset and disgusted with the lack of urgency and customer client quality that was given.