DISGUSTING!!!

On the 15th of August 2018, my mom's fiance went to Vodacom branch in Atterbury Value Mart and bought a small Vodafone. On the 20th of August 2018, he returned the phone because when he opened the camera, the screen was green. After being accused of dropping it by some oke, he was told to go home and fetch the box. So on the 21st he returned again, with the box, and then was told by a different guy that the box needs the charge and earphones too.. Why did the first guy not say "please bring the box and all its contents"?? No.. Let's rather send an 80 year old man back and forth like an idiot.. Anyway.. He went home and fetched the charger and earphones and returned it all.. He was then told it takes 7 working days.. According to me, if a phone is returned faulty within 7 days of purchase, it should be replaced, not sent for repairs. But besides all that. He went back on the 27th of August to follow up and was told that the phone is in Potch. Yesterday he went AGAIN to follow up, and guess what? Now suddenly it takes 2-3 weeks because it's "out of box repairs".. Seriously?? The staff there have NO idea what they're doing. They all say different things and are giving false information. All he wanted was a simple phone so he could whatsapp and call.. But instead, the staff think it's entertainment to send an 80 year old who struggles to walk back and forth.