Disgusting..

It's been 2yrs now that I've been struggling to update my profile. I had contract with Vodacom, infact a month to month. I had to move, so I advised Vodacom of the move to assist with moving the WiFi. They advised that they need to check if there is infrastructure in the area I'm moving to. They advised that the area does not have infrastructure that they will.need to cancel the contract. I asked I'd.theres no.other options? A router or something else. The consultant advised that it will have to be a new contract. Based on the facts, they send a request to cancel the contract ans I was requested to send a copy of the rental agreement as proof of changed address and I did.

To my surprise I keep the cancellation was NEVER done. I keeps getting calls from collections that I owe Vodacom, my ITC profile has been affected as well.