Disgusting

<p>I am disgusted that no one at Vodacom can help. Did an upgrade in September, received a defective handset, it took a whole month before the device was collected. I was by Kugan Pillay that the delay related to a new system that Vodacom is using and that this new system was not activating alerts to Rams Couriers.....seriously. Nevertheless, no one can send me a copy of the credit note for the cancelled upgrade taht was processed.</p> <p>I spoke to Phyllyida (Customer Care) yesterday and then she put me through to the Solutions Dept, I spoke to Pinky Mohohlo. Pinky confirmed that the Credit Note was processed, she gave me the credit note no CNA ********** . She said that it is dated Oct 6th and she can confirm that no debit order will go off. Well low and behold, my account was debited this morning. I am now on the phone with Sibusensi (Customer Care) and he says that the credit note value is R0.00. Please can someone help. I am beyond frustrated.</p> <p>Vodacom is the worst cellphone company on the planet.</p>