Disgusting

<p>Phoned Vodacom a fee weeks ago to hear what my settlement amount on my contract is as i was considering to move to another network.</p> <p>The lady i spoke to persuaded me to stay with vodacom and gave me numerous oprions on how to better my usage etc.</p> <p>My husband didnt agree with me staying with vodacom,but i convinced him to just let me stay with them etc.</p> <p>So i called again to take up the offer as my upgrade was due </p> <p>Not once during my conversation did anyone tell me there would be an x amount i woukd have to pay when getting my upgrade </p> <p>Everything was painted rosy and easy </p> <p>3 days later I received a delivery and in the box i found my new Samsung s7 edge and also to my suprize a samsung watch</p> <p>I saw it as a free gift and was ecstatic </p> <p>Still no talk of any amount due etc etc </p> <p>Then one the 1st of june i couldn't see who is calling me any longer as all calls showed no number although numbers are all saved on my fone </p> <p>Then today i called vodacom for some asssitance on this and the lady tells me to register for caller id at a charge of R9 but she cant add it to my account as my account is in arrears of over R2000!!!!! In arrears of an amount i have to pay for my fone and watch </p> <p>In arrears for a contract upgrade that was not taken out before its due but when my upgrade was due </p> <p>I feel completely cheated by vodacom and im even scared to tell my husband about this !!! After holding on for 30 minutes etc and numerous calls cut to your cusomer care line no one has gotten back to me with a solution to this </p> <p>I dont want this device or watch if i have to pay extra money</p> <p>I cant afford to pay extra money </p> <p>My statement each month is already so much... </p> <p>Now my credit score will go down because of Vodacom's lies </p> <p>Horrified and unacceptable </p>