1 reviews | Active since Jan 2017

11 Jan 2017, 17:04

disgustimg service

<p>I called to upgrade my phone through vodacom on 5/01/2017. I have yet to receive the phone</p> <p> </p> <p>I have been tracking the parcel through Ram couriers and tracking the parcel has been a nightmare I have been wasting my airtime with no success</p> <p>I don't have a relationship with Ram couriers but I have one with VODACOM</p> <p>I complained to the consultant who called </p> <p>His name is Mcebisi Dyantyi who simply didn't bother to assist he simply said he will call Ram to say they must send the phone back to vodacom</p> <p>Is this guy serious??</p> <p>Vodacom will be quick to invoice me with this contract but I haven't even received the phone!</p> <p> </p>

0
Replies (1)
Vodacom
Vodacom's reply12 Jan 2017, 07:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team