Disgusted/disappointed

On the 15th of October my Vodacom debit order didn't go through due to MTN charging me migration fee that I wasn't aware of. I phoned them up and I asked them if they could please resubmit the debit order and it was gonna be deducted on the 18th off October. Long story short, the money did not go off on the 18th and I paid it in myself on the fantastic app where you can do everything and check the billing AND PAY YOUR ACCOUNT. On the 15th of November they took R2655.57 from my account as they didn't receive payment for October (which I paid through the APP on the 6th of November) So I phoned them on the 16th and send through the Proof of Payment to Zeykesmazive , and waited as he escalated it. He gave me a call back saying he can see that payment was made and he will make a note of it and take it to the next person. I phoned again on the 24th of November and no one could find the payment, I was told that it didn't reflect, once again I had to send the POP through to another email (***), got a reference and I waited, still nothing. Phoned again, gave my reference number and again, they couldn't find the payment, I had to send it to another email address, this time a different one (***). Today was the last ****. I phoned again today and nothing was done, the payment still "didn't reflect" even when I send the POP 3 times already. I need that money to pay bills that didn't go off my bank because Vodacom's wonderful app failed this time. So please people, do not trust the app. They are very quick to turn the service off but you have to wait almost a month now for feedback on money they took for an app that failed to show them i actually paid!!