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Sharnee' Smith
1 reviews | Active since Mar 2017
12 Dec 2020, 11:24
Disgusted yet again with VODACOM'S service OR NO CUSTOMER SERVICE
My contract account is 12 days in arrears *** and VODACOM has blocked my phone. Unable to use data airtime and unable to use the prepaid data I purchased! My statement of account correlates this and shows the further sum payable on the 28th december. I advised VODACOM that the payment that was due on the 28 november will be paid by 15 december BUT MY LINE WAS DISCONNECTED , and vodacom customer service consultant states the arrear sum is payable for august which is mind blowing to me, because if I havent paid since august I would be 5 months in arrears which is NOT THE CASE! WHEN ARE SERVICE PROVIDERS GOING TO HIRE STAFF WILLING TO GIVE CUSTOMERS WHAT WE PAY FOR 'CUSTOMER SERVICE'
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Replies (3)
Vodacom's replyOfficial
12 Dec 2020, 11:31Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply12 Dec 2020, 11:31
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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Sharnee' Smith's updateReviewer Update
12 Dec 2020, 14:08NO vodacom consultant has contacted me
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Sharnee' Smith's update12 Dec 2020, 14:08
Reviewer Update
NO vodacom consultant has contacted me
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Sharnee' Smith's updateReviewer Update
14 Dec 2020, 15:01STILL WAITING for vodacom to contact me regarding my line that’s being blocked for an overdue account that’s overdue by 12 days and to be told / shouted at by Vodacom’s customer care consultant stating my accounts in 5 months arrears which contradicts the statement I was emailed and contradicts my proofs of payments. Which in actual fact shows how *********** the vodacom customer care employees are!!!
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Sharnee' Smith's update14 Dec 2020, 15:01
Reviewer Update
STILL WAITING for vodacom to contact me regarding my line that’s being blocked for an overdue account that’s overdue by 12 days and to be told / shouted at by Vodacom’s customer care consultant stating my accounts in 5 months arrears which contradicts the statement I was emailed and contradicts my proofs of payments. Which in actual fact shows how *********** the vodacom customer care employees are!!!