AV
AV V

1 reviews | Active since Dec 2017

23 Jul 2021, 19:41

Disgusted with your service

For over a week I have had no Internet. Reported twice, escalated at least 3 times, I phoned vodacom 5 times, my internet consultant was unsuccessful too. After requesting a technician numerous times I got my own specialist in who resolved YOUR problem. However I am sure Vodacom will not refund the week without data, the cost of my technician, the petrol and WiFi I put on my parents in order to home school my child, or the cost of all the phonecalls. Vodacom believes money grows on trees. And I thought you were better than Telkom!

0
Replies (2)
Vodacom
Vodacom's reply23 Jul 2021, 21:01
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
AV
AV V's update28 Jul 2021, 11:39
Reviewer Update
Thank you for your reply, however this does not resolve all the finances etc.