AV
AV V
1 reviews | Active since Dec 2017
23 Jul 2021, 19:41
Disgusted with your service
For over a week I have had no Internet. Reported twice, escalated at least 3 times, I phoned vodacom 5 times, my internet consultant was unsuccessful too. After requesting a technician numerous times I got my own specialist in who resolved YOUR problem. However I am sure Vodacom will not refund the week without data, the cost of my technician, the petrol and WiFi I put on my parents in order to home school my child, or the cost of all the phonecalls. Vodacom believes money grows on trees. And I thought you were better than Telkom!
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
23 Jul 2021, 21:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Jul 2021, 21:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AV
AV V's updateReviewer Update
28 Jul 2021, 11:39Thank you for your reply, however this does not resolve all the finances etc.
AV
AV V's update28 Jul 2021, 11:39
Reviewer Update
Thank you for your reply, however this does not resolve all the finances etc.
