MP
Monique P
1 reviews | Active since Dec 2018
06 Dec 2018, 11:01
Disgusted with your service
Recently Vodacom contacted me, saying I am eligible to upgrade my current cellphone contract. I did so. The next month my bill comes, and it turns out I still need to pay for my old device as I am not over my previous contract period. WHY, did these people not inform me of this??? Upgrading, to me means that you are rid of the old contract and starting a new one!!!
Vodacom I think you are sly!!! I should've ended my business with you 2 years ago when I intended too. Instead, I gave you 3 new contracts.
Disgusted to say the least!!!
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
06 Dec 2018, 11:06Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Dec 2018, 11:06
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MP
Monique P's updateReviewer Update
06 Dec 2018, 11:19Now you keep on phoning me, and the directory rings and rings - WITH NO ANSWER.
Seriously Vodacom!!!!!!
MP
Monique P's update06 Dec 2018, 11:19
Reviewer Update
Now you keep on phoning me, and the directory rings and rings - WITH NO ANSWER.
Seriously Vodacom!!!!!!
Vodacom's replyOfficial
07 Dec 2018, 08:23Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly.
Regards
Vodacom Consumer Website Team
Vodacom's reply07 Dec 2018, 08:23
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly.
Regards
Vodacom Consumer Website Team