OT
Olga T

1 reviews | Active since Nov 2019

07 Jan 2020, 08:18

Disgusted with your lack of service, Vodacom

Vodacom, it's been 6 weeks since your black friday sale, where my contract for a tv and a 10gig router was accepted. I have since received the 10 gig router but not the tv. Daily fights with your associate company CoActivate who are responsible for dispatching the tv, is proving to be a nightmare. I am now being billed for an incomplete order, for goods I have not received.

Every call to them proves fruitless, as I am just fed more lies.

Calls to vodacom customer service is also fruitless as no one wants to take ownership of the wrong doing.

It is ******* to bind a customer to a contract when you have not delivered stock.

You further have the upper hand by taking out the money from my bank account by means of debit order, so I cannot hold back payment.

I have 5 contracts with Vodacom and I am beyond horrified at the lack of professional manner in which this is being handled!

0
Replies (3)
Vodacom
Vodacom's reply07 Jan 2020, 09:47
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
OT
Olga T's update07 Jan 2020, 09:50
Reviewer Update
I am not holding my breath for a response. This standard response from Vodacom indicates just how much effort they put into customer care. I have lodged a complaint already on Hello Peter and on Social Media and the response is the same standard response with no action taken to solve the problem!

Shocking!
OT
Olga T's update09 Jan 2020, 10:19
Reviewer Update
Still no promising feedback