JB
Jenny B

1 reviews | Active since Nov 2017

14 Nov 2017, 14:26

Disgusted with Vodacom's service

I did an upgrade on Vodacom contact in Mar 17', after i had done the upgrade I noticed that i was being billed for 2 handsets. I immediately quired this and was told that I did an 'early upgrade' something that i was not aware of. I was told i will need to pay for the old handset for 3 months until the period of the contact is up. I was unhappy to pay for a phone I didn't even have anymore, but didn't really have an option. After June i followed up as that should have been the last payment. I was told that i was billed in arrears and that I would be one more month.

To cut a very long and painful story short, it is now 14 Nov 17', 8 moths later and i am still being billed and debited for 2 handsets. Vodacom is *****ing my hard earned money. Absolutely disgusting.

0
Replies (2)
Vodacom
Vodacom's reply14 Nov 2017, 14:45
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply21 Nov 2017, 12:58
Official

Dear Jenny Bolt,

Thank you for your patience.

I've responded to you via SMS with feedback.

I do apologise for the inconvenience caused.

Regards,

UW