1 reviews | Active since Nov 2017
Disgusted with Vodacom's service
I did an upgrade on Vodacom contact in Mar 17', after i had done the upgrade I noticed that i was being billed for 2 handsets. I immediately quired this and was told that I did an 'early upgrade' something that i was not aware of. I was told i will need to pay for the old handset for 3 months until the period of the contact is up. I was unhappy to pay for a phone I didn't even have anymore, but didn't really have an option. After June i followed up as that should have been the last payment. I was told that i was billed in arrears and that I would be one more month.
To cut a very long and painful story short, it is now 14 Nov 17', 8 moths later and i am still being billed and debited for 2 handsets. Vodacom is *****ing my hard earned money. Absolutely disgusting.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Jenny Bolt,
Thank you for your patience.
I've responded to you via SMS with feedback.
I do apologise for the inconvenience caused.
Regards,
UW
Dear Jenny Bolt,
Thank you for your patience.
I've responded to you via SMS with feedback.
I do apologise for the inconvenience caused.
Regards,
UW
