DISGUSTED WITH VODACOM SERVICE AND MESSED MY CREDIT HISTORY UP

<p>I am really disturb and totally shock and upset with level of professionalism regarding Vodacom customer care service I received today, I spoke to probably 10 different consultants because when I explained my situation they either hung up on me or blind transfer me back into the waiting line for 3 HOURS !!!! I feel this is disgusting.</p> <p> </p> <p>My second problem I have is that I had a laptop contract with Vodacom which ended a very long time ago, I had a problem few months ago getting credit, I then enquired with legal dept and a letter was sent to me stating all paid up, im clear and that I don’t owe a cent, and my name will be taken off Credit Bureau. Today I app**** for a loan, got declined because my name was never cleared and Vodacom is still listed, me owing R2000 and messed up my credit history for long now, I couldn’t get a loan thanks to Vodacom,</p> <p> </p> <p>I was then sent the same letter today and was told everything is clear, and request was sent to legal dept. to have my name and Vodacom records taken off Credit Bureau. This is unacceptable because of Vodacom not clearing my name, my credit score and history is messed up. Please tell me what the next step is, as I would like some form of notification or proof that my name is cleared and Vodacom records cleared off Credit Bureau.</p> <p> </p> <p>I would also like to know the process to lay a formal complaint against Vodacom for this mess up and to somehow rectify my credit history because the mistake made was on Vodacom side.</p> <p> </p>