DISGUSTED WITH VODACOM SERVICE

I have never been so irritated and livid with a service provider, i have been trying to sort out an issue for months now with regards to a dispute of misleading information provided by your third party on a migration that was done last year, your third party has advised they have attended to my dispute and has resolved this issue, my contract is supposed to revert back to my old contract, they have placed a service request to vodacom and this month received a bill and nothing has been done, can someone that knows how to assist customers and actually know how to do there job please contact me, i was on a call with one of your agents for 30min on hold, when she finally got back to me saying she trying to get hold of someone and i asked who, SHE COULD NOT ANSWER ME PUTS ME ON HOLD AND CUTS THE CALL, if the debit order goes off my account this month, i will reverse it and SUE YOU GUYS FOR FALSE ADVERTISING !!!