Disgusted with Vodacom's service!!

<p>I am absolutely disgusted with the appalling service that I have received from Vodacom. I had a fairly new phone on contract that would not charge so I took it to Vodacom at Watercrest Mall, where they tested it with no luck. The phone was sent away for repairs and I was told it may be around three weeks. A month later when I was starting to lose all hope, Vodacom finally messaged to say my phone was back. Upon my arrival and reading the document I found out that my phone was charging when they received it and that they found no fault and had sent it straight back and that my phone had been back at Watercrest mall an ENTIRE MONTH!!!!! On further inspection I found that my phone that had been inspected before being sent away by myself and the Vodacom technical employee and was in immaculate condition at the time from being in a rubber case, was now full of scratches and dents. I was cross that my phone had been sitting there for a whole month without anyone bothering to tell me to collect it or that it had even left the repairs center, nothing had been fixed and it was now damaged, but I let it go and left it with the same guy to be sent off so that they could fix it. About two weeks later I got a message to say my phone was in and went back to collect it. When I got there the charging problem had not been fixed the phone was still damaged and dented and now they had removed my screen protector. I was getting angry at this point but again I took a deep breath and sent it off for the third time and was told that they would sort out the screen protector and fix the damage done to my phone. Another two weeks went by and I received a message to say my phone was in transit, I was lucky this time that I got that message because Vodacom never messaged to say it had arrived at the shop and I most likely would have waited another month for them to let me know again. So I went to Vodacom and said that it was in transit days ago and asked if it had come in, it had in fact come in and no one had let me know again, what a shocker. The phone is given to me, it apparently now has had some repairs relating to charging but it is STILL DENTED and DAMAGED and I still don’t have a replacement screen protector!! I have now sent it back for the fourth time and I have been without a phone for TWO MONTHS! I am paying monthly for a phone I am not using due to their incompetence! Moving to Vodacom was the worst decision I have ever made, I haven’t even included the nightmare I had with the Vodacom Chats in Watercrest when I carried my number over from Cell C!</p>