1 reviews | Active since Jul 2016

05 Jul 2016, 16:37

Disgusted with vodacom not surprised

<p>I'm fighting for the service I pay for. I have people working that cannot handle customers. I'm calling for the 17th time trying to sort out my upgrade. I pay for this. I spend more than a R1000 rand on my cell phone with vodacom I'm sure I don't need this now or ever. Vodacom debited my account with R2000 more I have to wait over 21 days for them to rectify . My upgrade had free data. I'm still fighting for that. I'm so disappointed that I have to waste my time speaking to people that I have to explain my self every time I call. I'm disappointed that I'm still with vodacom using this horrible service. I make a promise to myself now that I will do everything in my power to get out of this contract. </p>

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Replies (1)
Vodacom
Vodacom's reply06 Jul 2016, 05:05
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team