Disgusted with vodacom *********** staff

i called and spoke to Rumani from the accounts department on *** after 5 attempts of cancelling my contract she was unable to asist with the request of cancellation since my account is not in arrears was had a block on it.R 640 was deducted on the 26th of March 2020 and contract ended in Feb we still paying but they say there is a block on the account and now that i called in i must wait 24hours so they can remove the block as it reflects the account is in arrears even when payment went through and while updateing the invoice can be made so i need to pay another subscription end of April yet contract ended in February 2020 Rumani the consultant was unhelpful and rude as i called in 6 times repeatedly and when i asked to speak to the manager or supervisor for asistance she asked me why is it to complain about her or the contract after knowing that shes unable to help and the status of my contract with me paying for a contract i am not using....i repeatedly asked and she said she will not let me speak to the manager unless i tell her what i need to complain about.....i said i will advise others on sociol platforms of vodacom and they *********** staff .This staff member Rumani said i can do that or whatever i want in a rude way fill of attitude...she was very arrogant ....is this what customer service is with vodacom as staff is a reflection of their company.....i will also alert others on Facebook and other platform's as this is not on ......why is it when you take a contract its so easy but to cancell its such a mission and then you get staff of vodacom like these that are not considerate....if you cant asist pass the call to a manager that can advise the person further not be rude and arrogant....thats the reason i will cancel this contract and take uo contracts with other service providers who has competent polite and helpful staff and i advise other to do the same.....i even advised my own family and friends as they will be porting they numbers and moving to other service providers