AS
Antoinette S

1 reviews | Active since Nov 2021

25 Nov 2021, 10:26

DISGUSTED WITH VODACOM FOR RELEASING MY PERSONAL INFO TO A THIRD PARTY

I am incredibly unhappy, received a call from so called " Vodacom " about upgrading my phone, so far everything I have been told and confirmed sms's have incorrect information, since Ihave tried to cancel this contract I was referred by vodacom *** to call a third party *** who have been nothing less than useless. VOADACOM you need to take responsibility for this process, how did they get my numbers and why are all their sms giving me the incorrect email details to dispute this item, this has been a mess and I am utterly disgusted at your service and the fact that you have allowed my information to a third party... this goes against the POPIA act and consumer credit policies. fellow Vodacom users please becareful of what is happening here

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Replies (1)
Vodacom
Vodacom's reply25 Nov 2021, 10:54
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team