Disgusted with Vodacom Facebook Customer Service

I am honestly disgusted with Vodacom customer service. Instead of investigating they keep on asking me stupid questions.

On Tuesday the 3rd of May 2022 I recharged with R15, vodacon deducted R4 I owed them then I had remaining airtime balance of R10, on Wednesday the 4th of May 2022 I recharged with R50 then had an airtime balance of R58, then Thursday the 5th of May 2022 I recharged with R25 then had a balance of R83 airtime.

I made only 2 call which didn't last 2 minutes combined. Then later in the evening when I checked how much I had so I can recharge again to reach a balance of R100 airtime I noticed I only had R19 left then I sent a message to vodacom's facebook team to report the matter so it can be resolved. They have not shown any interest of resolving this

I was asked to send countless screenshots to prove my story and I did what was wanted. Even this morning I am still being asked for screenshots. They have not asked for the number in question or security questions to access my account. I sent screenshots proving my recgarge history, my advance history, call logs, call duration, content subscription, detailed balance and out of bundle limit.

After all of this I am still asked to send further screenshots. They make it as if my phone is at fault whereas they are at fault and they don't even bother to apologize or find out what went wrong. I am honestly disgusted with this kind of service.