VF
Verne F

1 reviews | Active since Sept 2022

08 Sept 2022, 09:58

Disgusted with Vodacom

I'm so disgusted with Vodacom right now. I have been a loyal customer for 15 years and an arrogant sales consultant just called me to migrate my account and because I was not comfortable with the change I said no very politely I don't want to make any changes. He went and insulted my intelligence by saying only a clever person would know that this is a better deal for them and slammed the phone in my ear. WHAT A CHEEK, he doesn't know me! If he cannot handle the sales environment he needs to get out of the game. He is giving Vodacom a rotten name. I have never received such disappointing customer service. If Vodacom is condoning this type of behaviour towards their clients they will be losing many loyal clients.

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Replies (1)
Vodacom
Vodacom's reply08 Sept 2022, 12:18
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team