RA
Riri A

1 reviews | Active since Nov 2017

07 Oct 2024, 22:08

Disgusted with Vodacom advance repairs service

I have sent my iPhone 15 pro (job no ***5 ) into Vodacom repairs in canal walk then they sent it to Vodacom advance repairs in Johannesburg , my phone came to Cape Town after a week and I still had problems with my device ,I booked it in again the following day and my phone came back today even worse ,I can’t even get into my phone ,I’m am absolutely disgusted in the service of Vodacom advance repairs , I’m sending this phone again back to them tomorrow for the third time , it’s been 3 weeks that I’m without a phone and I do all my work on my phone , what a waste of time !!! Instead of swapping the phone out for a different device they keep sending this one back and it still gives problems

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Replies (3)
Vodacom
Vodacom's reply08 Oct 2024, 08:05
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team  
RA
Riri A's update08 Oct 2024, 11:39
Reviewer Update
Any feedback????
RA
Riri A's update11 Oct 2024, 08:52
Reviewer Update
3 days later and still no communication from Vodacom , Pathetic!!!