Disgusted with Vodacom

I have been a client of vodacom for more than 20 years. In May we phoned them for assistance wit this Covid 19 problem. Ibwas informed to send an email with dochments and so on. This was done on the 14 May. Vodacom rep**** giving us 2 option to choose from. We rep**** with our option we wanted. No one has up to today rep****. I have sent emails on the 16, 19, 21 and 22 with NO reply. We have phoned countless times with NO help what so ever. Our lines got cut 5 June. I contacted vodacom to ask why and how long its going to take to put my nrs to prepaid. Up to now my nrs are stil suspended and no one has contacted me. I have phoned and asked to speak to a manager and emaild them. I have sent emails to the same nr over and over asking for assistance. The service of vodacom is very poor. I want to cancell all my subscriptions as i dont think Vodacom is the right service provider for me anymore. After all email i was still billed for the month but my lines got cut on the 5 june. How is this even fair. Very disappointed and upset