Disgusted with Vodabucks Service, can a refund take 28 working days and counting to process!!

I placed an order via the Vodabucks app on the 9th November 2024. Card payment successful and debited from my account. On the 12th November I check status as I had not received a sms confirmation, only to see that order shows as Cancelled. On the 22nd November I contact on the 082 135 number and is transferred to Vodabucks agent, whom says he has put the request through as to why refund not yet processed, says I will receive SMS when processing. On the 13 Dec I once again contact 082 135 and transferred to Vodabuck agent, she says she can see that it has been escalated but cant give reference for my call, and that the person who helped me on the 22nd would contact me that Sunday when he works. I have now, on the 20 December contacted again 082135 and was helped by Mikatoho, same story can see is escalated. Asked to speak to her manager then, as this needs to be resolved. Well Sello is not in today but only on Sunday, I must call back them. Service none existent! How do I get my refund that is now... 28 working days over due!!!