MP
Marvin P

1 reviews | Active since Jun 2011

24 Jul 2015, 21:39

Disgusted with the Service for spending my money

I upgraded with vodacom in May the store consultant did not explain to me how the package work U Choose.I then requested to move to a Smart M 120 minutes which I use up in the first week.I then requested to move to an Smart XL.I was told by the customer service consultant because of my Credit profile with Vodacom they can not migrate me to that package which are R739pm as to spending more R2000 a month.I did not skip one payment and are spending on average R3000 a month with Vodacom.I request that my cancellation amounts for all my contracts to be send so that I do not associate me with Vodacom any more.Im disgusted with the service Im recieving.So I would not like to be part of such an Vodacom family.They want me to spent money and noy save and all this does not make sense will take my business somewhere else.I would also definitely post on media for customers to see what this are about.

0
Replies (1)
Vodacom
Vodacom's reply25 Jul 2015, 13:14
Official
Hello marv6534,

We have received your enquiry and one of our consultants will be in contact with you.

Regards
Vodacom Consumer Website Team