Disgusted with service delivery

The service I received from Vodacom in the past week is appauling. For a company that is one of the largest service providers to neglect a mere sim activation query is disgusting and an epic fail by the consultants<br> <br> I spoke to Refilwe on 07/04 to activate my sim on the new contact chosen, I was advised it will take up to 48hrs. I then spoke to Godfrey on 08/04 who sold me ******* comfort about how he is going to make things happen for me before end of business. Well nothing happened. I then called in today on 09/04 and still my sim is not activated. I spoke to Refilwe again who seemed to empathise with my dissatisfaction about the service and promised to get her supervisor on this issue. I also tried calling the call centre at 3:25 where the phone got answered but there was no one on the other line, this lasted for a good 5 minutes until I got cut off. I called again at 3:56 and phone was answered but no one was on the line to assist, I assume I was put on mute till I dropped the call<br> <br> This is the worst service experience in my entire life. There is no way I will refer anyone I know to Vodacom after this