NH
Neill H

1 reviews | Active since Jun 2016

16 Jun 2025, 08:52

DISGUSTED WITH SERVICE!!!!!!

So after 6 weeks of fighting backwards and forwards on almost a daily basis, I get told on friday the 13th that i have to change my order as there is no stock on the item I ordered online and theyvwont be getting stock, but the item is still on the website beign sold, this beign the asus tuf gaming laptop. I then get told I have to choose another device, I go through a list of 4 different laptops advertised online and get told each one is out of stock, so ended up changing my order to something I did not really want, but had no choice, so today I go and check on the status of my new order on my profile ***, and to my suprise, the asus is still on my profile and i cant find the new order *** anywhere, even tobi says there is no such order number. What is going on Vodacom??? It does not help to phone and ask for assistance as the staff is rude and dont care, so complaining in Hellopeter seems to be the only tume you avtually get some feedback, and even after that Vodacom can't get it right, an item ordered on the 1st of may has stull not been ordered and there fix is change to what we want to give you and then still they cant get it right. DISGUSTED IN THE SERVICE! is an understatement, i have been a loyal customer for 24 years with 3 contracts and this is what Vodacom calls service.

0
Replies (4)
Vodacom
Vodacom's reply16 Jun 2025, 10:14
Official
 
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team 
NH
Neill H's update17 Jun 2025, 19:51
Reviewer Update
So yet another passed and not a single thing has happend. I am so sick and tired of Vodacom and their lack of customer care. What are you going to do to fix this Vodacom????
NH
Neill H's update17 Jun 2025, 20:25
Reviewer Update
please take note that after 7 weeks i am at my witsend with vodacom and seriously considering a complaint to icasa a.s the service i have recieved From vodacom has been beyond sub par and way below service standard.
NH
Neill H's update19 Jun 2025, 17:19
Reviewer Update
So to add insult to injury after 7 weeks a subpar courier service is being used to deliver my parcel, and to add even further insult to injury, Vodacom has not done a single thing to compensate, or even give me a small token to apologise and expect me to keep quiet about the subpar service, lack of customer care and incompetence of staff.

DISGUSTED DOES NOT EVEN BEGIN TO DESCRIBE THIS.