1 reviews | Active since Dec 2016

21 Dec 2016, 10:03

Disgusted with service

<p>Hi there I have been trying to get through to the cancellations department for the last 3 months. I get through to customer care. They then patch me through only to be on hold for 30 minutes. After 30 minutes the call just drops. I call atleast 3 times a week trying to get through. Is this vodacoms way of making money off people by not letting them cancel the contract. I was even given a direct line. When I call that line it tells me this number doesn't exist. I need to cancel a line urgently and I will refuse to pay next month if someone tells me I must give 1 months notice. I have been trying for 3 months. Disgusted </p>

0
Replies (1)
Vodacom
Vodacom's reply21 Dec 2016, 10:44
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team