DISGUSTED WITH PROBLEM SOLVING

I was charged for content services which I did not subscribe to in the amount of R599.87, I contacted Vodacom (the lady I spoke to stopped the subscription) and sent e-mails and was told I (the customer) should call smartcall and sort it out with them, smartcall confirmed that I was not subscribed for content services, I then forwarded that e-mail to Vodacom and was told once again to call another call centre wasp and when calling wasp I was asked to send an e-mail which I did and the reply was to send another e-mail to another service provider...I have checked my bill on vodacom and found that I was charged once again for content services and the amount R299.93, NOW how am I being charged after I was told it was stopped by the lady of vodacom...I get billed by vodacom and told I (the customer) should sort this out myself...now vodacom calls me EVERYDAY telling me to pay the \arrears\" which I obviously did not pay because I was not supposed to be charged for in the 1st place...I have been with vodacom for the past 20 years and this is how I get thanked for using vodacom, it is now a month later and the issue has still not being resolved...because of this experience...VODACOM SUCKS!"