Disgusted with hold time

Called the call centre @ 18:05 to block my daughters phone as she was ****** earlier the day.After holding on for more than a hour the line was automatically cut with us having to call back and yet again hold on for service. Another hour passed and still no answer. We by now know the words to #My African Dream# as we have to listen to this song instead of talking to a consultant. Surely a reputable company as Vodacom should anticipate high call volumes and have something in place to avoid this from happening. I am really disappointed to think that at a time like this Vodacom could not come to our aid in time to ensure that those nice gentleman did not have the pleasure of using the one thing my daughter treasured so much. Think it's time I cancel my longstanding relationship with this wonderful service provider and seek and alternative one who would at least answer when one is in need of service. Vodacom you suck!