Disgusted VODACOM customer.

I am in total disgust with the service at Vodacom Cancellations call center. Following months of failed efforts with Vodacom agencies, telephone calls and unfulfilled promises It has been suggested I contact you to settle a long outstanding cancellation request for an existing contracts. You will understand my frustration if I could send you all of the call recordings. I failed at first to write down the date and time I called but thereafter since 28July 2020 at 13h05 to cancel 2 data contracts no longer in use. On 28 August 2020 I was informed that I have given auth to extend the two contract in question which I never did. I have received and Email yesterday to let me know the contracts were reversed but the wrong two have been reversed. Seriously, WHY on earth must it be SO DIFFICULT to cancel services not in use. Vodacom are quick to sell but not willing to cancel. I really want to end all our contracts and even those of my parents. VODACOM does not care. Vanesarie Pilay is the only agent so far trying to help. VODACOM staff should realise they get paid to do a job and deliver customer service. There are thousands of people looking to have a job and make a living.

Regards, Renier Schonken