Disgusted Vodacom customer

It has been 7 months now since I requested Vodacom to retrieve a laptop from me that did not match my requirements. it took them more than 6 months to just come and fetch it, actually they only reacted after I put a message on " Hello Peter". Best of all, the message is always " you will be contacted" and weeks later, NOTHING. now the laptop has been collected by RAM couriers for Vodacom on the 5th of November and delivered to Vodacom on the 9th of November, but still on the 28th of November they say it has not been received. I will most probably have another debit order this month. What must a person do to get the issue resolved. Andrew Swanepoel