Disgusted, unhelpful, misleading ****s

Really absolutely disgusted with the level of service received from Vodacom. Unprofessional, poor service, empty promises and misleading. A young woman approached me with an "Black Friday" special. She was very polite and explained everything, almost everything very professionally. I liked her mannerisms. So I took a contract, in fact a more expensive contract than the one she initially offered me. However, from that point onwards it became a nightmare. I explained to them that I am leaving overseas and wanted it installed before I leave. I also told them that, if it couldn't be done within this week, then I would have to cancel as no one would be at home to let them in. We were all going on holiday. They accepted this. After many empty promises, a 'gentleman' called me and rectified the empty promises made and told me that there was an error made by the initial saleslady, which I accepted and understood. I knew she was enthusiastic and may have sold more than she could deliver. However, I accepted his explanation and still went ahead with the contract, under the same conditions, that I am departing overseas and needed it installed urgently. He agreed. It took a long time for me to begin to trust Vodacom again. I used to be their client long ago but changed service providers due to their incompetence, unprofessionalism and don't care attitude. I thought I would give them a chance again and maybe rebuild trust. However, I am shocked to learn that the incompetence, unprofessionalism and "don't care attitude' still exists to this day, over a decade later. When calling them, I am shoved from pillar to post. As for original "nice" young lady, excuses, excuses, excuses. I'm in a meeting until late hours of the night. Then not taking calls. Then cutting calls rudely. Then "I am in hospital" I will call your tomorrow. Then rejecting all call altogether. That is Vodacom and their usual ******* service.