DISGUSTED ********* SERVICE

I took up a contract inAugust 2016 with vodacom and the monthly cost was R275pm*24 for a double deal. vodacom messed up my account whereby i was being debited for R1536 and other amounts.I put a stop order on the account. After 3 months of misery and complaints from me, they manage to rectify this and asked me to back pay the months that i didn't in order to put my account back to date and after payment the call centre agent confirm that my outstanding balance is R0. On the 15/08/2018 i called in to cancel my contract and was told that my contract only ends on 10/12/18. i dont understand how 24 months ends in December.I have called the call centre 3 times and the guy i spoke to so rudely transferred me to the survey whilst i was still speaking to him. i also spoke to another lady named cynthia who refused to go over and beyond the customer service instead she told me that i need to query this with the store as they processed my application in November 2016. I have statements and documents proving that vodacom debited me in September . Cynthia also insisted that i had upgraded my contact in November and when i refused and told her that it was incorrect she kept insisting that the system told her so, despite me advising her numerous times that my account has been messed up once before and the system isnt accurate. i will never take another contract from vodacom again neither will i advise any of my family and friends to take up anything with vodacom. This 24 months contract has turned my life into misery. i need this sorted out and not prepared to pay till December 2018 where my contract ends in September 2018. horrible bad service